Prime News, National, New Delhi, June 16:- DocsApp, a mobile app that connects patients to specialist doctors via chat or call in less than 30 minutes, has received three International Organisation Standardisation (ISO) certifications from one of the most renowned global accreditation bodies, Euro American Joint Accreditation. The certifications garnered are, ISO 9001:2015 for quality management system, ISO 27001:2013 for information security management system and ISO 10002:2014 for quality management, customer satisfaction and complaints handling.
These certifications are valid for three years in all 163 Euro-American countries and are issued as per the latest norms of standardisation. While many offline healthcare services such as hospitals and service providers have got ISO 9001:2015 and 27001:2013 certifications; this is for the first time that an online healthcare service provider has received ISO certifications.
Earning ISO certifications has been an important milestone for DocsApp. It is a clear demonstration of DocsApp’s commitment towards bringing superlative and convenient diagnostic services virtually. Additionally, the certification proves the app’s ability to meet the specific needs and requirements of customers with precision. Also, the accreditation body conducted an audit of several processes in the organisation and then suggested modifications as per the ISO norms for each process, which DocsApp had to implement. Once the accreditation body was satisfied with implementation of the processes, it recommended ISO certification for the organisation.
-(NGB, Inputs: Agencies)