While most of the corporators play hide and seek with the residents in their wards and appear reluctant to address their problems, corporator from Ward 22 has set an example of exemplary service in the city.
Embracing technology and putting it to right use, Ward 22 corporator J S Jagadish has made the popular messaging app WhatsApp a tool to address the problems instantly. This has come as a sigh of relief to the residents of the ward as they can get their problems solved at the touch of a button.
Generally, to find an area corporator and to make him/her listen to the problems, let alone expecting a solution, is a herculean task. But, the residents of Ward 22 have no such problems. Be it issues related to drinking water, drainage or garbage, residents click a photo and post it on the WhatsApp group created by the corporator. The corporator then instructs the concerned Mysuru City Corporation (MCC) officials to attend to the problem immediately and ensure the complaint is resolved.
“No more running from pillar to post as I can bring any problem to the notice of the corporator by sending him a picture,” said Mahadevamma, a resident of Ward 22.
This move has brought immense relief to the residents as they need not wait for days at a stretch to get their complaints redressed. Even the corporator seems relaxed as he is finding it difficult to attend their phone calls.
“It was quite challenging to register complaints as most of the time our phones were not attended and corporators were not accessible. The WhatsApp group has helped us a lot to get our problems solved. The vacant site close to my house was cleaned immediately acting on the complaint,” said a resident of ward 22.
Jagadish, who monitors 17 Whatsapp groups says, “I have received a lot of appreciation from the residents as I respond to their complaints as early as possible. As I have made a separate group for each layout in my ward, it becomes easy for me to resolve the issue. On an average, I receive around 5 to 15 complaints daily as 17 layouts come under my ward.”
Moreover, he added, residents also inform him through the group in case they find street lights on in the morning. Most of the complaints, Jagadish said, he received were related to civic issues such as blockages of drains, pig menace, water leakage, unattended pot holes, pruning of roadside trees, drinking water-power problem, garbage collection, maintenance of parks, cleaning vacant sites, and non-functioning streetlights.
Jagadish also uses the group to inform residents about water or electricity problem in the locality. He has made a separate group of the residents belonging to SC/ST wherein he posts information related to schemes that are meant for them.