City SundaySocial Media

Telstra customers vent on social media over another internet outage

Telstra customers around the country have taken to social media to voice their anger at the network provider over another internet outage.

The Twitter hashtag #telstraoutage is trending and comes after other network outages this year.

Network outage tracking site showed a dramatic spike in Telstra network problems from around 11:00 am today.

A Telstra spokesperson said “approximately 75,000 customers” had experienced outages on the broadband network since “around midday”.

“A solution is now being implemented, and services are being progressively restored,” the spokesperson said.

Some customers tweeted that connection to their postcode had been fixed, however many others still appear to be having problems, with some calling for an end to their contracts.

In May, Telstra announced it would be giving customers who were “offline for an extended period” $25 credit and an apology.

The company acknowledged that the outage had affected 10 per cent of their internet customers — roughly 370,000 people.

Telstra has previously offered two free data days to compensate users for network failures.

Leave a Reply



Related Articles